Condition of Sale

Please ensure you have fully read & understood the terms and conditions before ordering.

By placing an order you are accepting that you agree with the terms & conditions laid out and are bound by them.

We cannot be held responsible for manufacturing fault, but we will be happy to replace the faulty item or issue a refund at our discretion, provided that, it has been reported to our customer service within 48 hours of accepting the shipment.

Placing an order

After your order has been placed online it is sent to our warehouse for picking and packing. If there are any items in your order out of stock we will issue you with a refund or in some instances we may contact you to offer you an alternative product in its place. We do offer add-ons to an order at a minimal cost of £2. If subsequent add-ons incur additional postage, you will be contacted by email/phone as relevant.

Local Customs & Clearing Charges

Any orders being delivered outside of the UK may be subject to local customs charges/duties or taxes. It is the recipient’s responsibility to pay these charges to the local customs authorities in their respective countries. it is highly recommended that you make yourself familiar with any charges you may incur before placing an order.

Product Information:

All of our product pictures are used for illustrative purpose only; we have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour.

We will take every care to ensure that product information and pricing are accurate at the time they are entered. All sizes and measurements are approximate and we advise customers to consult the sizing charts when ordering as fittings may vary, especially between different brands.

Delivery:

When an order is placed you will be sent an email confirmation. We will endeavor to dispatch all items within 2-4 working days (Monday to Friday) excluding bank holidays. Once dispatched, items should be received the next working day (UK Mainland only) however if your delivery is delayed due to circumstances outside of our control we cannot be held liable for this.

Delivery will be attempted according to the terms and conditions of the carrier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred will be passed on to the customer.

Responsibility:

The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.

Ownership:

Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us, whichever is the latter.

Price:

Prices are liable to change without notice. If the price of an item is reduced after an order is placed the difference will not be refunded.

Privacy
All information provided to us by you will not be passed on to any 3rd party unless required to do so by law. We may contact you periodically with product updates.

All content and images are the property of Personalise Wholesale Blanks Ltd T/A Crafters Den and cannot be used without prior permission from us.
You are responsible for the checking that the information sent us is correct (item ordered, customer address, etc…).

Invoice & Documentation:

A copy of the invoice will be emailed to the billing email address for your records.

Lost or Delayed Parcels

If your parcel is lost by the courier you can complete a claims form and return it back to us for submission to the relevant courier. Please bear in mind that the claims process is managed by the courier and their decision is final. You may find yourself in a situation where the claim is rejected by the courier or still being processed but you will have to compensate your customer.

“Personalise Wholesale Blanks Ltd” will not be held liable for any claims relating to lost or delayed parcels.